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LivFaRT
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Terms of service

Last updated: 20 September 2026 | Version: 1.0

These Terms govern the use of the LivFaRT platform — the web application at app.livfart.com, the LivFaRT Field Android app (com.livfart.app) and related services (the "Service") — provided by LivFaRT (Livestock Farming and Rural Technology), of Misau, Bauchi State, Nigeria ("LivFaRT", "we").

The "Client" or "you" is the organisation (NGO, government department, development programme, veterinary business or other body) that signs an order form or subscribes to the Service. By signing an order form or using the Service, you agree to these Terms.

1. The Service

1.1 LivFaRT is a multi-tenant software-as-a-service platform for livestock programmes. Modules include projects/campaigns, farmer registry, vaccination and treatment records, inventory, disease reporting, reports and verification.

1.2 Each Client has its own Organisation (tenant) within the Service. Organisation data is separated from other clients' data by database row-level security.

1.3 We may improve and change the Service from time to time. We will not materially reduce core functionality during a paid subscription term without notice and, where the change harms you, a fair remedy.

2. Accounts and users

2.1 You appoint at least one org admin, who creates and manages user accounts and roles (org admin, manager, supervisor, field worker, viewer).

2.2 You are responsible for: all activity under your Organisation's accounts; keeping login details secure; removing users promptly when they leave; and making sure users follow these Terms.

2.3 Admins and supervisors must use two-step login. Tell us immediately at hello@livfart.com if you suspect unauthorised access.

3. Acceptable use

You and your users must not:

  • enter false, fabricated or duplicated records, or manipulate verification checks (e.g. GPS, photos, SMS codes);
  • register farmers without obtaining and recording their consent using the approved consent script;
  • collect data that is not needed for the programme, or sensitive personal data without a lawful basis and our written agreement;
  • try to access other Organisations' data, bypass security, or probe, scan or overload the Service;
  • upload malware or unlawful, offensive or infringing content;
  • resell, sublicense or copy the Service, or reverse-engineer it except as allowed by law;
  • use the Service in breach of any law, including the Nigeria Data Protection Act 2023.

4. Data ownership and data protection

4.1 You own your data. All data you or your users enter into the Service ("Client Data") belongs to you (or the relevant data subjects). We claim no ownership of it.

4.2 Export at any time. You may export your Client Data at any time, in CSV or Excel format, using the export features of the Service, at no extra charge.

4.3 You are the data controller of farmer and user personal data in your Organisation; LivFaRT is your data processor. The LivFaRT Data Processing Agreement (DPA) forms part of these Terms.

4.4 You grant us a limited licence to host, process and display Client Data only to provide, secure, support and improve the Service, as set out in the DPA.

4.5 We may create anonymised, aggregated statistics from use of the Service (that do not identify you, any farmer or any user) to operate and improve the Service. We will not publish statistics that identify your Organisation or programme without your consent.

4.6 LivFaRT owns the Service, its software, design and documentation. No rights are transferred except the right to use the Service under these Terms.

5. Fees and payment

5.1 Fees are set out in your order form or quote: the subscription, campaign or verification fees agreed there. SMS charges are stated separately in the order form.

5.2 Invoices are payable within 30 days in Naira, unless the order form states another currency. Fees exclude VAT and other applicable taxes, which will be added where required.

5.3 We may change fees at renewal with at least 60 days' written notice.

5.4 Late payment: we may charge interest at 1.5% per month on overdue amounts and, after written notice, suspend the Service under clause 6.

6. Suspension

6.1 We may suspend access (in whole or for specific users) if: a) fees are more than 30 days overdue after written notice; b) there is a serious security threat or suspected unauthorised access; c) use breaches clause 3 in a way that risks harm to the Service, other clients or data subjects; or d) required by law or a competent authority.

6.2 We will give notice before suspension where reasonably possible and restore access promptly once the issue is resolved. Suspension does not delete your data. During suspension for non-payment you may still request an export of Client Data.

7. Term and termination

7.1 The subscription runs for the term in your order form and renews for successive 12-month periods unless either party gives 30 days' notice before renewal.

7.2 Either party may terminate for material breach not remedied within 30 days of written notice, or if the other party becomes insolvent.

7.3 On termination: you may export your data for 30 days; we then delete or anonymise Client Data as set out in the DPA; unpaid fees for services provided become due.

8. Service levels and support

Our uptime, support and backup commitments are set out in the LivFaRT Service Level Agreement.

9. Warranties

9.1 We will provide the Service with reasonable skill and care, and in line with the security measures described in the DPA.

9.2 The Service is a record-keeping and verification tool. It does not give veterinary, medical or financial advice, and it does not replace professional judgement. You are responsible for decisions made using the Service and for the accuracy of data entered by your users.

9.3 Except as stated in these Terms, the Service is provided "as is" to the extent permitted by law.

10. Liability

10.1 Neither party limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited under Nigerian law.

10.2 Neither party is liable for indirect or consequential loss, loss of profit, revenue or goodwill.

10.3 Subject to 10.1, each party's total liability under these Terms in any 12-month period is limited to the fees paid or payable by the Client in the 12 months before the claim.

11. Confidentiality

Each party will keep the other's confidential information confidential and use it only for purposes of these Terms, except where disclosure is required by law.

12. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including network or power outages, insecurity, natural disasters, or failures of third-party infrastructure not caused by that party. Offline use of the field app is designed to reduce the impact of connectivity problems.

13. Changes to these Terms

We may update these Terms with at least 30 days' notice. If a change materially harms you, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees.

14. Governing law and disputes

14.1 These Terms are governed by the laws of the Federal Republic of Nigeria.

14.2 The parties will first try to resolve disputes by good-faith negotiation for 30 days. If unresolved, the dispute will be referred to arbitration under the Arbitration and Mediation Act 2023, seated in Bauchi, before a sole arbitrator.

15. General

These Terms, the order form, the DPA and the SLA are the entire agreement. If there is a conflict: order form, then DPA (for data protection), then SLA, then these Terms. Neither party may assign without consent, except to a successor of its whole business. Notices go to the addresses in the order form and, for LivFaRT, to hello@livfart.com.